Status and Notifications
This page offers status information for the Getty Images API. Updates are posted to this page as quickly as possible once an issue has been identified. If you don’t see something current, it means everything is up and running as expected.
2022-09-28 10:40 AM PDT
Intermittent issues related to AWS API Gateway degraded service
⚠️ We’re experiencing an issue resulting in intermittent HTTP 500 error code responses. This is due to an AWS API Gateway issue. Next update in 1 hour or when there is a resolution.
✔️ 2022-09-28 11:45 AM PDT - We have made some changes that should improve the situation. We are continuing to monitor. Next update in 1 hour or less.
✔️ 2022-09-28 1:00 PM PDT - This issue is resolved.
2021-12-07 08:00 AM PST
Intermittent issues accessing display sizes and downloads
⚠️ We’re experiencing an issue that’s preventing some thumb, preview and comp images and videos from being accessible. This is also impacting downloads of high res files. Support teams are working on the issue. Next update when there is a resolution.
✔️ 2021-12-07 11:00 AM PST - Assets are fully accessible. This incident was due to today’s AWS outage. We are continuing to monitor the situation and will post an update if anything changes.
2021-11-12 11:10 AM PST
Low res files unavailable
⚠️ We’re experiencing an issue that’s preventing some thumb, preview and comp images and videos from being accessible. Support teams are working on the issue. Next update when there is a resolution.
✔️ 2021-11-12 12:20 PM PST - Thumb, preview and comp images are now being delivered normally.
2020-12-17 8:55 PM PST
System maintenance
⚠️ We will be performing system maintenance on Thursday, December 17 beginning at approximately 8:55 PM PST, lasting for approximately 5 minutes. During this time, API requests may fail and our websites will be unavailable.
✔️ 2020-12-17 9:05 PM PST - All systems are operating normally.
2020-12-03 9:00 AM PST
TLS minimum requirements
⚠️ In order to ensure our systems are aligned with the latest security standards, the Getty Images API will be ending support for Transport Layer Security (TLS) versions 1.1 and earlier. We will only support versions 1.2 and newer. This change will go into effect on Thursday, December 3 at approximately 9:00 AM PST.
2020-08-25 3:00-5:00 PM PDT
Intermittent authentication errors
⚠️ During this period of approximately 2 hours, we experienced an intermittent issue with authentication. You may have seen some HTTP 500 errors during this time. Engineers are investigating the root cause and formulating plans to prevent this from happening again.
2020-06-11 4:40 AM PDT
Intermittent issues displaying thumbnails/preview images
⚠️ Support teams are working on the issue. Next update when there is a solution.
✔️ 2019-05-08 5:30 AM PDT - This issue has been resolved.
2020-04-26 4:40 AM PDT
Intermittent authentication errors
⚠️ We are experiencing an intermittent issue with authentication. You may see some HTTP 500 errors from authentication requests.
✔️ 2020-04-26 7:10 AM PDT - This issue has been resolved.